Adnan Islam

I'm an IT Operations Analyst III at TD Bank in New York, where I've built automations and internal applications that streamlined IT support for teams nationwide, cutting resolution times by over 25%. I also deliver Tier 2/3 support, manage executive onboarding end to end, and write troubleshooting guides that speed up resolution across the IT team.

Before TD, I spent over five years with Geek Squad at Best Buy, moving from agent to Technical Support Lead. I led a team of five, redesigned how our service queue ran, and cut turnaround time by 30%.

I graduated from CUNY Lehman College in May 2026 with a Bachelor of Computer Science and a 3.95 GPA. Outside of work I build software, from a computer vision parking detector to a donation platform that takes payments through Stripe.